Returns & Refunds

Each Heirloom Society artwork is a one-of-a-kind assemblage of collected objects. Please review the photographs, description, and dimensions carefully before purchasing. We’re happy to answer questions or provide additional photographs to help you choose.

All Sales Are Final

We do not accept returns or exchanges for change of mind. Custom and commissioned pieces are also final sale.

Our artworks may incorporate antique, vintage, inherited, or previously owned elements. Any documented patina, wear, or handmade irregularities described or clearly shown in the listing are part of the piece’s character.

Damage or Order Issues

If your artwork arrives damaged, you receive the wrong piece, or it differs materially from its description, please contact julie.oconnell@swbell.net as soon as possible, ideally within 7 days of delivery.

Include your order number and clear photographs of the artwork, packaging, and any damage. Please keep all original packaging while we review the issue, and do not attempt repairs or return the piece without contacting us first.

Depending on the circumstances, we may arrange a repair, return, or refund. Because each artwork is unique, an identical replacement may not be available. If a return is needed because of shipping damage or our error, we will cover return shipping.

Approved Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval and, where required, receipt of the returned artwork for processing. Your payment provider may require additional time to post the refund.

Questions

Please contact [contact email] with any questions about your order.

This policy does not limit any rights you may have under applicable consumer protection laws.